# Loopback

> Loopback answers the calls you miss in your company's name, triages emergencies, books jobs and texts you the details.

AI receptionist for plumbing companies. When you can't pick up, Loopback answers in your company's name, sorts the burst pipes from the dripping taps, books the job, and texts you the details before you've washed your hands.

- Keeps your existing number
- Answers 24/7
- 5 free calls per month, no card

## How it works

1. **Forward the calls you miss**: Keep your number. Turn on forwarding for unanswered, busy or after-hours calls, and they ring through to Loopback instead of voicemail.
2. **It answers as your shop**: Your company name, your service area, your hours, your rules on pricing and emergencies. You set them once in plain language.
3. **You get the job, not a voicemail**: Emergencies reach you right away. Everything else gets booked or queued, with a text summary on your phone after every call.

## What it handles

- **Emergency or routine, decided fast**: Active leaks, no water, backups and gas smells get escalated. A dripping tap gets a booking.
- **Pages whoever's on call**: Calls and texts your on-call tech, and moves down the list if nobody answers.
- **Books into your calendar**: Offers real openings and books them.
- **Checks your service area**: Takes the address, confirms you cover it, and politely turns away jobs you don't want.
- **Quotes only what you allow**: Shares your call-out fee and price ranges, or none at all. It never makes up a number.
- **Screens out sales calls**: Vendors and robocalls get a polite no. You only hear about real customers.

## After every call

A text with who called, what's wrong, where, and what happened next. The full recording and transcript are there when you want them.

## FAQ

### Do I need a new phone number?

No. You keep the number on your truck and your website. Turn on call forwarding for missed or after-hours calls, and only those reach Loopback. We walk you through it for your carrier.

### Will callers know it's not a person?

You choose how it introduces itself. It speaks naturally, handles interruptions, and gets callers to a booking or to you. Call the demo and judge for yourself.

### What happens with a real emergency at 2 AM?

It keeps the caller calm, gives the safety steps you've approved (like finding the main shutoff), then calls and texts whoever is on call. If they don't answer within X minutes, it tries the next person on your list.

### Does it work with my scheduling software?

Yes. If yours isn't listed, Loopback can still take the details and text them to you to book by hand.

### Will it quote prices I don't want quoted?

No. It only shares the fees and ranges you give it. Leave pricing blank and it books a visit or takes a callback instead.

### Can I cancel anytime?

Yes. It's month to month. Turn off forwarding and your calls go straight back to you.

## Links

- [Home (English)](https://loopback.works/)
- [Accueil (français)](https://loopback.works/fr)
- [Sitemap](https://loopback.works/sitemap.xml)