When you can't pick up, Loopback answers in your company's name, sorts the burst pipes from the dripping taps, books the job, and texts you the details before you've washed your hands.
No new number, no new app. Forward the calls you miss to Loopback. When you pick up, it stays out of the way.
See how forwarding worksThey call the next plumber on the list. Put in your own numbers and see what the calls you miss are worth.
Keep your number. Turn on forwarding for unanswered, busy or after-hours calls, and they ring through to Loopback instead of voicemail.
Your company name, your service area, your hours, your rules on pricing and emergencies. You set them once in plain language.
Emergencies reach you right away. Everything else gets booked or queued, with a text summary on your phone after every call.
It knows a no-hot-water call from a sewer backup, and that one of them can wait until morning.
Active leaks, no water, backups and gas smells get escalated. A dripping tap gets a booking.
Calls and texts your on-call tech, and moves down the list if nobody answers.
Offers real openings and books them.
Takes the address, confirms you cover it, and politely turns away jobs you don't want.
Shares your call-out fee and price ranges, or none at all. It never makes up a number.
Vendors and robocalls get a polite no. You only hear about real customers.
A text with who called, what's wrong, where, and what happened next. The full recording and transcript are there when you want them.
No. You keep the number on your truck and your website. Turn on call forwarding for missed or after-hours calls, and only those reach Loopback. We walk you through it for your carrier.
You choose how it introduces itself. It speaks naturally, handles interruptions, and gets callers to a booking or to you. Call the demo and judge for yourself.
It keeps the caller calm, gives the safety steps you've approved (like finding the main shutoff), then calls and texts whoever is on call. If they don't answer within X minutes, it tries the next person on your list.
Yes. If yours isn't listed, Loopback can still take the details and text them to you to book by hand.
No. It only shares the fees and ranges you give it. Leave pricing blank and it books a visit or takes a callback instead.
Yes. It's month to month. Turn off forwarding and your calls go straight back to you.