Privacy Policy

Effective Date: September 29, 2024

At Loopback, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our feedback management services (the “Services”). By using Loopback, you agree to the collection and use of information as outlined in this policy.

1. Information We Collect

We collect various types of information in connection with the use of our Services, including:

a. Personal Information

When you create an account or use our Services, we may collect personal information, such as:

Name
Email address

b. Feedback Data

When you or your customers submit feedback, feature requests, or bug reports through Loopback, we collect the content of that feedback, which may include:

Emotion ratings (if applicable)
Notes or comments
Attachments (if applicable)
Metadata, such as submission timestamps and web URL the feedback was submitted from

c. Usage Data

We collect information about how the Services are accessed and used, including:

Browser type and version
Operating system
Device information
Pages visited

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and maintaining the Services
Personalizing your experience
Communicating with you about updates or changes to our Services
Improving and optimizing the Services based on usage data
Responding to support requests and resolving issues

We do not sell your personal information to third parties. However, we may share your information in the following cases:

Service Providers: We may share information with third-party service providers who assist in the operation of the Services, such as cloud hosting providers or analytics services.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests from authorities.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information and feedback data for as long as necessary to fulfill the purposes outlined in this policy. You may request the deletion of your account or data by contacting us at [email protected].

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information.
Opt-Out: You may opt-out of certain communications, such as marketing emails, by following the unsubscribe instructions in those emails.

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and collect usage data. You can instruct your browser to refuse cookies, but doing so may limit your ability to use some features of the Services.

8. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Loopback Support
Email: [email protected]

By using Loopback, you acknowledge that you have read and understood this Privacy Policy.